View and Manage Support Tickets

Table of Contents

• Registration

• Login

• View All Your Tickets
• View and Reply to any Ticket
• Status Definitions

Registration

First, you would have received a registration email to our Ticket Portal, in which you can simply click on Create password to proceed.

Your email address is already filled up, so just enter the password you want to create.

Just like that, you're fully registered in our Ticket Portal!

Login

You can now login with the details from the registration page, and after, you'll be brought to our Help Center, in which you can click at the top right Go to customer portal, and be immediately logged in the Ticket Portal.

View All Your Tickets

Once signed in, you'll be presented with a table of tickets you either have submitted yourself or were included in (CC'd).

The following information will be displayed for each ticket through the columns:

• Ticket ID;
• Subject;
• Created;
• Last Activity;
• Status*.

You'll be able to search tickets using the search bar.

You can also filter tickets by using either of the following found at the top of the tickets table:

• View - Choose whether to select only tickets you created, or more to that, tickets created by any user in your organization.
• Status - Choose what tickets to include based on their current status, whether they're pending on support or on the ticket submitter.

View and Reply to any Ticket

By clicking into any one of the tickets, you'll be brought to the ticket's page where you can view the conversation thread, reply, and view information of the ticket.

Status Definitions

Each ticket status indicates a different action that is currently occurring within the ticket to progress the resolution to closure.

Note that these are defined mainly in the scope of problems/bugs resolution, other issues such as Product Suggestions and Requests also use some of the stages below.

Please find below the list of statuses and their definitions: