Create a Support Ticket

If you have a technical issue you need assistance with, our Corlytics Support Team will be here to assist you through our support form.

A technical issue can be a Product/Content Issue, Product/Content Request, General Query, or Environment Configuration Request (descriptions of each issue type further below).

To visit our support form:

1. Click on Go to Customer Portal.
   
   
2. Sign in.
3. Click on Log a Ticket.
4. Fill out the form.
   1. Filling out the Cc field will include the CC'd email addresses in email correspondence, except for the original submission.
5. Click Submit.

Log a Ticket

Ticket Form

After submitting a ticket, you will receive a confirmation email containing the ticket ID for your reference.

You can then login to the Ticket Portal to view and manage your tickets as well as your company's tickets.

Form - Issue type

• Product Issue:
  • Unexpected behaviour in functionality has been met and needs further investigation to determine what causes it.
• Product Request:
  • An improvement request for a functionality in the product.
• Content Issue:
  • Unexpected behaviour in content has been met and needs further investigation to determine what causes it.​
• Content Request:
  • A request for new content to add to Horizon Scanning or Regulatory Universe.​
• General Query:
  • A query on how a functionality in the product works.

• Environment Configuration Request:
  • A request to update configuration settings.